Credit & Borrowing
Car Finance
Car finance lets you spread the cost of a vehicle, but the different types work very differently. There is also an FCA redress scheme for customers who were charged unfairly through hidden commission.
Key information
- The main types are hire purchase (HP), personal contract purchase (PCP) and a personal loan
- With HP and PCP you do not own the car until conditions are met
- The FCA has confirmed a redress scheme for undisclosed motor finance commission
- You can complain to your lender for free — you do not need a claims company
On this page
Main types of car finance
Most car finance falls into one of a few types, and the differences matter for what you pay and what you own:
- Hire purchase (HP) — you pay in instalments and own the car once the final payment is made
- Personal contract purchase (PCP) — lower monthly payments, then a choice at the end to pay a large “balloon” payment to keep the car, hand it back, or part-exchange
- Personal loan — you borrow and buy the car outright, so you own it from the start
- With HP and PCP the finance company owns the car until the agreement’s conditions are met, which limits your right to sell it
PCP in more detail
PCP is popular because the monthly payments are usually lower than HP, but that is because you are not paying off the whole value of the car. A large optional final payment (the balloon payment) is due if you want to own it at the end. Mileage limits and charges for damage can also apply if you hand the car back, so read the agreement carefully.
The motor finance redress scheme
Many older car finance deals paid the dealer or broker a commission that the customer was not told about. Following a Supreme Court ruling in 2025, the FCA has confirmed an industry-wide redress scheme covering agreements where certain commission arrangements were not properly disclosed. It broadly relates to agreements taken out over a period running from 2007 up to 2024.
At the time of writing the scheme is subject to ongoing legal challenge, and parts of it have been suspended, so timings may change. You do not need to pay a claims management company or law firm — you can complain directly to your lender for free.
Voluntary termination: your right to hand the car back
On a regulated hire purchase (HP) or PCP agreement you have a statutory right of “voluntary termination” under sections 99 and 100 of the Consumer Credit Act 1974. You can end the agreement early and return the car, and your liability is capped at half of the total amount payable under the agreement.
If you have already paid at least 50%, you can hand the car back without paying any more; if you have paid less, you pay only the difference up to the halfway point. You can still exercise the right before reaching 50% — you are not required to have paid half first. You must return the car in reasonable condition, so the lender can charge for damage beyond fair wear and tear or for agreed excess mileage. Voluntary termination is a specific legal right and is not the same as “voluntary surrender”, which can leave you owing more.
Before you sign car finance
Check the total amount payable, the APR, the length of the agreement and any final payment or mileage limits. Confirm the lender is authorised on the FCA Register. This is general information, not advice on a specific deal — a free service such as MoneyHelper can help you weigh up your options.
Your rights & protection
- If you were not told about a relevant commission arrangement on a past car finance deal, you may be entitled to redress — complain directly and free of charge to your lender.
- You do not need to use a claims management company or solicitor to make a complaint.
- If your lender rejects your complaint or you are unhappy with its response, you can refer it to the Financial Ombudsman Service free of charge.
General information, not personal advice
Consumer Credit is an independent information service. We do not provide regulated financial advice or sell financial products. For advice on your own situation, speak to an appropriately authorised firm or a free service such as MoneyHelper. About Consumer Credit.
Sources
We checked this page against these official and authoritative sources.
- FCA, Car finance complaints (opens in a new tab). Accessed 22 Aug 2026.
- FCA, FCA confirms motor finance redress scheme (opens in a new tab). Accessed 22 Aug 2026.
- FCA, PS26/3: Motor finance consumer redress scheme (opens in a new tab). Accessed 22 Aug 2026.