Barclays Bank UK plc
Ring-fenced UK retail and business bank
Barclays Bank UK plc is the ring-fenced banking entity of the Barclays group, providing current accounts, savings, mortgages, loans and credit cards to personal and small-business customers in the UK. It is authorised by the Prudential Regulation Authority and regulated by the FCA and PRA.
FCA authorised
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Complaints about Barclays Bank UK plc
If something has gone wrong, you have a clear, free route to put it right.
1. Complain to the firm
Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.
2. Know your rights
Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.
3. Escalate free
Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.
Complaints data
The FCA publishes firm-level complaints data you can look up.
New to complaints? Read our guide to how to complain about your bank.
About Barclays Bank UK plc
Barclays Bank UK plc is the ring-fenced banking entity of the Barclays group, providing current accounts, savings, mortgages, loans and credit cards to personal and small-business customers in the UK. It is authorised by the Prudential Regulation Authority and regulated by the FCA and PRA.