Lloyds Bank plc
Full-service retail and commercial bank
Lloyds Bank is one of the UK’s largest retail and commercial banks, offering current accounts, savings, mortgages, loans and credit cards to personal and business customers. It is part of Lloyds Banking Group.
FCA authorised
Verify Lloyds Bank plc
We are an independent information service, not a regulator. Use these official sources to confirm who you are dealing with before you act.
Always check the FCA Register before dealing with a firm — and beware “clone” firms using a real firm’s details. New to this? See our Firm Checker guide.
Complaints about Lloyds Bank plc
If something has gone wrong, you have a clear, free route to put it right.
1. Complain to the firm
Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.
2. Know your rights
Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.
3. Escalate free
Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.
Complaints data
The FCA publishes firm-level complaints data you can look up.
New to complaints? Read our guide to how to complain about your bank.
About Lloyds Bank plc
Lloyds Bank is one of the UK’s largest retail and commercial banks, offering current accounts, savings, mortgages, loans and credit cards to personal and business customers. It is part of Lloyds Banking Group.