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National Westminster Bank Plc

Retail and commercial bank, part of NatWest Group

National Westminster Bank Plc, which trades as NatWest, is a major UK retail and commercial bank offering current accounts, savings, mortgages, loans and credit cards. It is part of NatWest Group plc.

FCA authorised

Verify National Westminster Bank Plc

We are an independent information service, not a regulator. Use these official sources to confirm who you are dealing with before you act.

FCA Register

Confirm National Westminster Bank Plc is authorised (FRN 121878).

View on FCA Register

Companies House

Check the registered company details.

View on Companies House

FSCS Protection

Check how your money is protected if the firm fails.

Check FSCS cover

Financial Ombudsman

The free service that settles unresolved complaints.

Visit the Ombudsman

Official website

Go to the firm’s own website.

Visit website

Always check the FCA Register before dealing with a firm — and beware “clone” firms using a real firm’s details. New to this? See our Firm Checker guide.

Complaints about National Westminster Bank Plc

If something has gone wrong, you have a clear, free route to put it right.

1. Complain to the firm

Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.

2. Know your rights

Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.

3. Escalate free

Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.

Complaints data

The FCA publishes firm-level complaints data you can look up.

Go to the Financial Ombudsman View FCA complaints data

New to complaints? Read our guide to how to complain about your bank.

About National Westminster Bank Plc

National Westminster Bank Plc, which trades as NatWest, is a major UK retail and commercial bank offering current accounts, savings, mortgages, loans and credit cards. It is part of NatWest Group plc.

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