Nationwide Building Society
The world’s largest building society
Nationwide Building Society is a mutual owned by its members, offering savings, mortgages, current accounts, loans and insurance. Authorised by the Prudential Regulation Authority and regulated by the FCA and PRA under Financial Services Register number 106078.
FCA authorised
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Complaints about Nationwide Building Society
If something has gone wrong, you have a clear, free route to put it right.
1. Complain to the firm
Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.
2. Know your rights
Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.
3. Escalate free
Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.
Complaints data
The FCA publishes firm-level complaints data you can look up.
New to complaints? Read our guide to how to complain about your provider.
About Nationwide Building Society
Nationwide Building Society is a mutual owned by its members, offering savings, mortgages, current accounts, loans and insurance. Authorised by the Prudential Regulation Authority and regulated by the FCA and PRA under Financial Services Register number 106078.