Skip to content
Consumer Credit
Credit Union

Serve and Protect Credit Union Limited

Credit union for the police, fire, prison, NHS and armed forces communities

Serve and Protect Credit Union, formerly the Police Credit Union, is a member-owned financial co-operative offering savings and loans to employees of the police, fire and rescue, prison and probation, NHS and armed forces communities. Its common bond is occupational and spans Great Britain.

FCA authorised

Verify Serve and Protect Credit Union Limited

We are an independent information service, not a regulator. Use these official sources to confirm who you are dealing with before you act.

FCA Register

Confirm Serve and Protect Credit Union Limited is authorised (FRN 213306).

View on FCA Register

Companies House

Check the registered company details.

View on Companies House

FSCS Protection

Check how your money is protected if the firm fails.

Check FSCS cover

Financial Ombudsman

The free service that settles unresolved complaints.

Visit the Ombudsman

Official website

Go to the firm’s own website.

Visit website

Always check the FCA Register before dealing with a firm — and beware “clone” firms using a real firm’s details. New to this? See our Firm Checker guide.

Complaints about Serve and Protect Credit Union Limited

If something has gone wrong, you have a clear, free route to put it right.

1. Complain to the firm

Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.

2. Know your rights

Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.

3. Escalate free

Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.

Complaints data

The FCA publishes firm-level complaints data you can look up.

Go to the Financial Ombudsman View FCA complaints data

New to complaints? Read our guide to how to complain about your provider.

About Serve and Protect Credit Union Limited

Serve and Protect Credit Union, formerly the Police Credit Union, is a member-owned financial co-operative offering savings and loans to employees of the police, fire and rescue, prison and probation, NHS and armed forces communities. Its common bond is occupational and spans Great Britain.

Consumer Credit

Copyright © 2026 Consumer Credit. All rights reserved.

We use cookies to improve your browsing experience

For more information please see our cookies page and Privacy Policy.