Always check the FCA Register before dealing with a firm — and beware “clone” firms using a real firm’s details. New to this? See our Firm Checker guide.

Complaints about Debt Advice Foundation

If something has gone wrong, you have a clear, free route to put it right.

1. Complain to the firm

Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.

2. Know your rights

Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.

3. Escalate free

Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.

Complaints data

The FCA publishes firm-level complaints data you can look up.

Go to the Financial Ombudsman View FCA complaints data

New to complaints? Read our guide to choosing and dealing with a debt advice service.

About Debt Advice Foundation

Debt Advice Foundation is a debt advice service authorised and regulated by the Financial Conduct Authority (FRN 692492).

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