StepChange Debt Charity
StepChange Debt Charity provides free debt advice and debt solutions to people across the UK. It is authorised and regulated by the Financial Conduct Authority (FRN 729047).
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Complaints about StepChange Debt Charity
If something has gone wrong, you have a clear, free route to put it right.
1. Complain to the firm
Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.
2. Know your rights
Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.
3. Escalate free
Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.
Complaints data
The FCA publishes firm-level complaints data you can look up.
New to complaints? Read our guide to choosing and dealing with a debt advice service.
About StepChange Debt Charity
StepChange Debt Charity provides free debt advice and debt solutions to people across the UK. It is authorised and regulated by the Financial Conduct Authority (FRN 729047).