Aviva Insurance Limited
General insurer, part of Aviva
Aviva Insurance Limited is the main general insurance underwriter of the Aviva group, providing motor, home and travel cover to UK customers. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
FCA authorised
Verify Aviva Insurance Limited
We are an independent information service, not a regulator. Use these official sources to confirm who you are dealing with before you act.
Always check the FCA Register before dealing with a firm — and beware “clone” firms using a real firm’s details. New to this? See our Firm Checker guide.
Complaints about Aviva Insurance Limited
If something has gone wrong, you have a clear, free route to put it right.
1. Complain to the firm
Contact the firm first, explaining what went wrong. It has up to 8 weeks to give a final response.
2. Know your rights
Firms must handle complaints fairly and treat you fairly under the FCA’s Consumer Duty.
3. Escalate free
Not satisfied? Refer it to the Financial Ombudsman Service, normally within 6 months of the final response.
Complaints data
The FCA publishes firm-level complaints data you can look up.
New to complaints? Read our guide to complaints and rejected insurance claims.
About Aviva Insurance Limited
Aviva Insurance Limited is the main general insurance underwriter of the Aviva group, providing motor, home and travel cover to UK customers. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.